PlayStation Launches 2025 Wrap-Up, But Users Report Loading Issues
Journey Tribune – PlayStation has officially launched its 2025 Wrap-Up, the annual end-of-year feature that lets players reflect on their gaming habits over the past year. However, as was the case last year, many users are experiencing slow load times and error messages when attempting to access their personalized stats, making the experience frustrating for some.
The PlayStation Wrap-Up is now a yearly tradition, similar to Spotify Wrapped or Apple Music’s year-in-review features. For PlayStation users on the PS5 and PS4, it provides a detailed breakdown of gameplay, including top titles, total hours played, favorite genres, and even insights into the gaming accessories they use, such as DualSense controllers, PSVR 2 headsets, or the PlayStation Portal handheld device.
To access the 2025 Wrap-Up, players need a PlayStation account and at least 10 hours of gameplay logged on a PS5 or PS4. Eligible users can visit wrapup.playstation.com to view their personalized stats. However, many users are encountering technical issues, including repeated “Uh oh… Looks like something went wrong :(” messages and 500 Internal Server Errors when attempting to navigate beyond the first page.
In previous years, the feature has faced similar challenges. The 2024 Wrap-Up experienced a full crash shortly after its launch, prompting PlayStation to temporarily take the service offline. This year appears slightly more stable, but issues persist, particularly when users attempt to view detailed statistics or transition between screens. Some users have reported successfully viewing their top games and total hours played, while others remain stuck on error pages.
On first logging in, some players reported seeing their top games lists without issue. Titles like Grand Theft Auto V frequently appeared at the top, reflecting the game’s enduring popularity. But attempts to access more granular data, such as genre breakdowns or accessory usage, often triggered errors. Online discussions on Reddit and X (formerly Twitter) show a mixed experience, with some users successfully navigating the site and others repeatedly encountering server problems.
PlayStation’s blog announcement for the 2025 Wrap-Up highlights new features, including detailed trophy summaries, time spent in different genres, and insights into device preferences. For example, players can see which controller color they favored, the total hours spent in VR experiences, and how much they used the Portal handheld. The Wrap-Up also includes a shareable card, allowing users to post their gaming highlights to social media, though technical issues have limited access for some.
For users attempting to access the Wrap-Up, patience appears key. Multiple refreshes and repeated logins have allowed some players to progress further into the experience, although others are still unable to view their full statistics. As one user noted on Reddit, “It’s a fun feature, but it feels like everyone is trying to log in at once, which is causing these errors.”
Despite the glitches, the Wrap-Up remains a popular feature among PlayStation fans, offering a unique way to reflect on gaming habits and achievements. Many players enjoy comparing their stats with friends, discussing top games, and analyzing the time spent across different genres. It’s also an opportunity for PlayStation to engage its community and highlight the diversity of experiences on its platforms.
Tech analysts suggest that the slow performance is likely due to high traffic volumes, as millions of PlayStation users attempt to access the site simultaneously. PlayStation has not yet provided an official update on the technical issues, but users can expect incremental improvements as the service stabilizes. In the meantime, players are encouraged to try logging in during off-peak hours or repeatedly refreshing the page to access their data.
As the holiday season coincides with the launch of the Wrap-Up, the timing may contribute to server strain. The 2025 edition is expected to remain available throughout December, giving players ample opportunity to explore their gaming year once the technical issues are resolved.
In summary, PlayStation’s 2025 Wrap-Up offers an engaging reflection of gaming habits, including favorite titles, total hours played, trophy achievements, genre breakdowns, and device preferences. While the rollout has been marred by slow load times and error messages, the feature continues to capture the attention of PlayStation users worldwide. With patience and persistence, players can eventually enjoy a comprehensive view of their 2025 gaming journey and share their highlights with friends online.
